The attendant is the main point in the company for all your Unified Communications needs. Aastra NOW Attendant is a well integrated part in the Aastra Collaboration suite and provides a broad range of functionality independently of call manager platforms.

The attendant console Aastra NOW offers efficient support through a large number of integrated functions securing high quality attendant performance. The logical structure and design makes it easy to get started. Aastra NOW Attendant is at the same time an instant tool for the advanced attendants to handle high volumes of traffic and continuously increase productivity.

In NOW, the call-and activity handling, availability and line status functions are integrated into one common application.

With Aastra CMG Visit you implement a sophisticated visit management routine and handling system that is highly appreciated by all parties involved; the visiting customers and partners, hosting employees and attendants.

Aastra CMG Quality Manager (QM) enables measuring of real-time and historical traffic in the system and evaluating the handling of incoming calls i.e. call flow. Different aspects of the call flow can be visualized in reports containing a graphic view as well as in a table with the selected information. QM Wallboard provides a real time view of the traffic and the application used to generate statistical reports is a web based application.